> I made it to level 5 once with my bank when a merchant was ripping me off.
Eh, in all reality your 'level 5' is likely the other level 2 sitting next to the 'level 4' (who was also a level 2) you spoke to. I know this from experience, there's not a ton of professionalism when everyone is pulling down < $10 an hour. It might've been the one level 2 that knew more than the others. It's really level 2 reps all the way down.
No, it was a guy in a private office who was VP something or other for the west coast, but I had to escalate several times to reach him. Maybe I just have a good bank.
That's entirely possible, the call center where I worked was mostly tech companies (HP, Adobe, Autodesk, etc etc). I'm guessing if you were with a smaller bank you'd get less factory farm-type service.
Eh, in all reality your 'level 5' is likely the other level 2 sitting next to the 'level 4' (who was also a level 2) you spoke to. I know this from experience, there's not a ton of professionalism when everyone is pulling down < $10 an hour. It might've been the one level 2 that knew more than the others. It's really level 2 reps all the way down.