My gov is moving 100% of documents, forms, official stuff to web based without browser plugins. Of course unfortunately if you want to download/print (...) it will be pdf, but outside that, all filling in, editing, reading etc of all citizen facing materials must be possible with a modern web browser. If PDF is only the export for the final doc, I am ok with it; I can fill ut with whatever browser on whatever device. This should be the mandatory basics imho.