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Italy's longest-serving barista reflects on six decades behind the counter (reuters.com)
92 points by NaOH 6 hours ago | hide | past | favorite | 33 comments




I was thinking about robotic baristas the other day and how you might save on costs but you give up so much; If I’m going out for coffee I prefer places where I know the baristas so I get to feel like a part of my community.

There are a couple stores around me run by small families, and honestly sometimes I feel like I'm halfway to being part of their family when I visit. They recognize me, greet me by name, and start firing up my order right away. Or they ask me how I'm doing and I do the same, but it goes deeper than "good, you?" - I'm learning currently about how one dude is trying a year living together with his ex again. I'm praying for 'em every day pretty much. We share recipes, stores, etc.

We will rue every decision we make to remove humans from interactions imo.


I feel like there are definitely two types of people that are after coffee - the morning commute people that need caffeine, and just want it fast. They'd not notice a machine doing it for them (and a lot of them would have a machine at home!)

The other group is like you and I, where we like engaging with the community.

I suppose three - the Starbucks crew that do it for 'likes'.


The Italian morning caffe' ritual is extremely fast, the barista works at the speed of light and the coffee you get is pretty standard, but you still get a moment to rub shoulders with others about to go into work, say hi to the same few people you've been seeing at the establishment for years. It's a nice little sprinkling of human connection as you start your day, and a small gesture of connection to the existing tradition of coffee culture.

I’m obviously out of touch. What do these starbucks people do exactly.

Order the special drink of the week/month and pose with it on socials. Think your Pumpkin Spice Latte season.

I have a feeling that most people imagine this. But this doesn’t sound like on the ground reality for me? Here in Tokyo, most people I’ve seen just grab brewed coffee or the usual espresso drinks and go on with their lives. When I lives in Toronto/Vancouver, that’s what I experienced over there as well. Used to frequent one down the street as it was the cheapest brewed available coffee, and the regulars would always order their normal cups to go.

It’s interesting to see these type of generalizations that I never experience in life. I’m not saying there’s no truth to it, as girls in my circles often talk about “oh, it’s PSL season, I wanna go!”. But it’s hard to believe that all of their customers go for the special drinks.


Even for morning commute people who need caffeine, getting to chat with a human beats having a machine to do it.

> you might save on costs but you give up so much

Modern society, and the push to optimize every single thing that can be measured, in a nutshell.


Nobody is rolling these out to optimize anything.

Robotic baristas - I'm assuming the OP is referring to those 6dof robot arm deployments - are largely novelty or luxury items meant to catch attention. You either see them in touristy areas trying to attract the Instagram crowd, or (increasingly now, after the novelty is starting to wear of) in corporate lobbies trying to impress.


> robotic baristas

Coffee vending machines? That’s what’s inside the box, it’s nothing new really… There are very high quality ones too. It’s not a particularly skilled job for a human to do, besides the customer service aspect of course, perhaps I am ignorant in that regard.

Indeed, coming from Spain, I don’t really see the lady as a barista, she is the classic bartender that listens to you and knows everybody. Except the bar is open throughout the day, is family friendly, sells all kinds besides alcohol (breakfast, coffee, tobacco, lunch, dinner, newspapers, lottery tickets, snacks and sweets…), and generally acts as the social nexus of the neighborhood. These old school small bars are everywhere in southern EU. Within that context it is less surprising that she would stay working there as long as she physically could.


> I was thinking about robotic baristas the other day and how you might save on costs but you give up so much...

How do they save costs?

Their operating cost doesn't beat gas station coffee, and the margins needed to service them end up pricing them the same as human barista coffee.

Automation only works if it helps reduce your COGS, not increase it, and for a product like coffee with already paper thin margins, the cost of servicing a robotic barista ends up not being much different from hiring 2-3 part time baristas while providing a subpar product.


This is right, coffee is a lot about people and interaction. It's about being around people.

She's vividly awaken with an active mind at 101 yo, it's not a thing for everyone. We try to fix the body decadence problem with technology while ancient seems already discovered it. You can see it in her words and her lifestyle; a simple life, a helpful work, a community that makes you feel appreciated for what you do. All the rest doesn't really matter for longevity.

Btw, the woman is addressing the interviewer using "her", which is a common form of respect, for a person probably half her age.


Always love reading interviews with Italy's youth ;)

Great interview with this Australian who's almost a teen ... https://news.ycombinator.com/item?id=45487077

Thanks for the SensibleChuckle (Bit of Aussie humour there haha)

Between the lines you can hear the eulogy for a healthy economy and dense social network which have, now, mostly rotted away.

> I tell my granddaughters: work, save, don’t depend on anyone. The world is getting harder.

This woman lived through fascist Italy and everything that came after, and then says this about the way the world is going.


Reading the writing on the wall perhaps.

In Soviet Russia, Rome is a poor city I guess


Sorry, I don't quite understand what this means, can you help?

Russia seems poised to invade Europe in the near future. If they do, and succeed, Rome could become part of the new Soviet Union(which Putin has explicitly said he wants to bring back)

Once that happens, it's likely to lead to poverty. At least that's what happened in the last USSR


> Russia seems poised to invade Europe in the near future. If they do, and succeed

Is this a joke? There is literally no chance this ever happens.


I wonder what happened to the dance floor. It appears at some point, and then apparently it disappears again too, because the youth stop coming.

Working past a 100 is a dream of mine (The barista in the article is 101). I don't think too many people are fond of images of old age in the Western popular zeitgeist - care homes, infirmity, increasing disability.

I hope we can cultivate more 'blue zones' across the Planet, such as in Japan and around the Mediterranean. We have the capability to do so.


I'm not sold on the whole blue zone thing... here is an HN discussion on a paper refuting some of the claims that won an Ig Nobel prize last year:

https://news.ycombinator.com/item?id=41738434


I always think that I would hate to work into my old age, but it's different for some. I can't speak to what Anna's financial situation is like, but the way she talks about her work as part of the community and a way to stay active and independent makes me think that she's content, and that's great. She certainly seems like she's doing well for 101!

I have an uncle that is extremely old and until a year and a half ago he was still working. But he needed a car for his job and he decided that he's going to get rid of the car before he ends someone else's life and so he had to give up his job too. He's a super nice character, has a great sense of humor and in general is probably one of the most fun and optimistic people that I know. He'd be working still if not for the car and I know that the loss of the job and a chunk of his independence is hard for him. But he does not let it get him down for long, just finds new things to do (he's currently studying bridge like his life depends on it).

I can’t imagine I’d ever stop programming as long as I’m mentally and physically capable of it. That doesn’t mean I’d work until I drop, because I can always do hobby projects for myself instead. Being a hobby barista probably doesn’t work quite the same way.

For most people, it proves very disorienting to not be doing something constructive for others, and in a capitalist world, where everything easily becomes transactional and people get a little isolated from deeper community and family, it's kind of organic for that drive to be fulfilled by continuing to work in old age. Lots of people do it by choice.

If you feel like you might be on that road, the smart trick is to start thinking early about what kind of work you might want to take up during that stage and plant the seeds for it early.

Some people don't have a lot of choice to prepare, and just end up falling into being barista because the job is there and they find they enjoy it. But the other barista at that same cafe might be the owner who bought it as their own "retirement", filling shifts when they want to, while giving the neighborhood a place to gather.


>and in a capitalist world, where everything easily becomes transactional and people get a little isolated from deeper community and family,

What does this have to do with capitalism?


Huh?

Not every culture or community is built so centrally around atomization and transactionality as the prevailing one is. But those things represent the essence of what capitalism is, and are central to what it aspires to acheive. It works its magic when people can negotiate their relationships through currency and through accounts measured against it, and so a society that means to participate in it is one that tends to engender payment, quantified barter, and unburdened individuality over alternatives like filial concern or community enrichment.

It's not really a controversial thing to suggest, and wasn't there to be accusatory or something. It's the world we live in.


Not only is not controversial but one of the bases of Marxist critique of capitalism is the concept of alienation, which not even the staunchest defenders of capitalism deny.



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