No matter what shady thing a company does you can rest assured there will be a bit of "well, let's think about it from another angle" at the top of the comments section.
The company offers cancellable reservations for a fee. She paid the fee. What are you talking about
Every time I have ever seen a cancellable reservation at booking.com I have also noticed that it costs more than the same reservation without cancellation priveleges.
The company offers cancellable reservations for a fee. She paid the fee. What are you talking about