Same with my doctor/hospital system as well. They use Epic. I will request an appointment, and I know within a minute of clicking accept that insurance has accepted the appointment, and how much I will owe.
Only once did I not get approved (for a sleep study), so I called the doctor's office, and they got me approved within a couple more minutes after pushing something else, and I got a new estimate in my portal and via text letting me know it was covered.
If the insurance kicked back that appointment and some AI was responsible for getting it approved on the doctor end (AI is definitely used on the insurance end), who do I call?
I'm all for AI helping you out, possibly extracting useful information from paper forms, but we haven't used paper forms in a LONG time.
I'm not a doctor, but my wife is a Licensed Marriage and Family Therapist, and she's tried at my insistence to use some of the AI software for her practice, and it all falls flat to the point she will not try anymore and has sworn off AI completely. She doesn't use Siri, her browser blocks the google AI results, and most of her research is in her medical books anyway.
Only once did I not get approved (for a sleep study), so I called the doctor's office, and they got me approved within a couple more minutes after pushing something else, and I got a new estimate in my portal and via text letting me know it was covered.
If the insurance kicked back that appointment and some AI was responsible for getting it approved on the doctor end (AI is definitely used on the insurance end), who do I call?
I'm all for AI helping you out, possibly extracting useful information from paper forms, but we haven't used paper forms in a LONG time.
I'm not a doctor, but my wife is a Licensed Marriage and Family Therapist, and she's tried at my insistence to use some of the AI software for her practice, and it all falls flat to the point she will not try anymore and has sworn off AI completely. She doesn't use Siri, her browser blocks the google AI results, and most of her research is in her medical books anyway.
AI is the future, but today is the present.