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Playtesting, like usability studies, is not really going to solve the problem, because it isn't a creative process.

You need to have a proposed solution in order to playtest or evaluate, and if you start in a bad place you're not going to iterate your way out of it.



Usability studied are not about finding solutions, they are about finding where your solution works/doesn't work. There are too many places where creative solutions are not usable, and so you need to send your creative people back to the drawing board.




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