> There is a point of time there where the fastest way to reach an engineer was not to go through a tier one contract that you pay microsoft millions of dollars for, but instead to just open an issue on the GitHub. I doubt that’s the case anymore.
Historically when MS was filled with software nerds, the fastest way was to post on an online forum!
Sadly those days seem long gone. It doesn't feel like Microsoft empowers employees to really reach out and help customers anymore.
I do remember responding to those Tier One support contract requests. IMHO that was a better system than what the large tech companies do now, which is basically just ignore customers no matter what.
Historically when MS was filled with software nerds, the fastest way was to post on an online forum!
Sadly those days seem long gone. It doesn't feel like Microsoft empowers employees to really reach out and help customers anymore.
I do remember responding to those Tier One support contract requests. IMHO that was a better system than what the large tech companies do now, which is basically just ignore customers no matter what.