> So either Americans just don't care much about cozy shops any more, or American commercial real estate rent is too expensive, or some combination of the two are making it unprofitable to have a cozy coffee shop in American cities these days.
It might also be more profitable to operate a location as a kiosk than as a larger cozy shop.
If you re-read my prior comment, my point is that it doesn't have to be this way, and isn't like this in other places. Cozy (but frequently crowded) Starbucks with sit-down seating are extremely common and popular here in Japan. They aren't turning them into kiosks. And this is the very same company that's doing so in America. So I think we should look at other factors instead of just whining about "evil capitalism".
It might also be more profitable to operate a location as a kiosk than as a larger cozy shop.