That's what Doctorow calls "a cartoonish vision of markets in which “the customer is king” and successful businesses are those who cater to their customers." In reality, the capitalists also don't care, _when they can get away with it._
"To understand whom a platform treats well and whom it abuses, look not to who pays it and who doesn’t. Instead, ask yourself: who has the platform managed to lock in? "
"To understand whom a platform treats well and whom it abuses, look not to who pays it and who doesn’t. Instead, ask yourself: who has the platform managed to lock in? "
etc:
https://doctorow.medium.com/https-pluralistic-net-2024-04-22...