the Illustrator guy was in Palo Alto and approachable .. at the time the feedback was that the interface interactions were not great .. hard to say now, but Freehand became popular quickly, then folded.
Freehand still hasn't been beat, even after all these years. Never did like Illustrator, but like everyone learned to use it once Freehand bit the dust.
I hadn't thought about Freehand in a decade and now I'm angry at Adobe for killing it all over again. It never got in your way and let you fully focus on your work. Illustrator never lets you forget that you're using a tool to create things like Freehand did.