> I think this is an unfortunate conflation of free Gmail/etc. consumer products with GCP.
Parent did point to Workspace where they also didn't get customer service.
To lay it first: GCP has excelent support if you're in the right bucket. For instance startup support programs will have dedicated engineers, sometimes on site, ready to meet and answer questions.
You'll also get that at the higher tiers (around where you start to negociate rebates in echange for usage volumes) with recurring slots with a support engineer to discuss your issues and growth inside the services.
But outside of the blessed situations, if you're just a mere paying user/business there will probably close to nothing for you.
And yes, education/corporate targeted products also get killed. Last month Jamboard's name was etched into its tombstone, along with Google Domains and so many others.
Even within GCP many products will get merged with more or less changes to adapt to. Stardriver becoming a different service with an unsearchable name comes to mind. Or the GA4 transition with the breaking changes.
Parent did point to Workspace where they also didn't get customer service.
To lay it first: GCP has excelent support if you're in the right bucket. For instance startup support programs will have dedicated engineers, sometimes on site, ready to meet and answer questions.
You'll also get that at the higher tiers (around where you start to negociate rebates in echange for usage volumes) with recurring slots with a support engineer to discuss your issues and growth inside the services.
But outside of the blessed situations, if you're just a mere paying user/business there will probably close to nothing for you.
And yes, education/corporate targeted products also get killed. Last month Jamboard's name was etched into its tombstone, along with Google Domains and so many others.
Even within GCP many products will get merged with more or less changes to adapt to. Stardriver becoming a different service with an unsearchable name comes to mind. Or the GA4 transition with the breaking changes.