Well, AIUI "reach the front page of HN" was always the only cited way of getting any help with a Google problem, so in that way this is a derivative of that scenario
I've used GCP support on accounts with huge support contracts and enterprise agreements and it's still a bit of a wash if you get good support on your first, second or even third run around the reply button.
At least it isn't (paid) Azure Support - that one is noticeably outsourced to people that sometimes lack basic comprehension for the problem. I once asked about their VPN Gateway and got a random API Gateway response, then nothing for a week, and then a new rep.
Why is GCP a distance 3rd with cloud providers? They used to be second. They literally will throw tens of thousands of dollars of free development to get you to switch. Amazon may give some service credits if you're willing to switch an application over to them. EKS and GKE are on par with each other. So its not technology holding them back.
Honestly, it boggles my mind. Bad marketing seems to be the driving force here.
“Nobody ever gets fired for buying IBM.”
If you've actually spent time building on their platform though, it feels like you're in some sort of inner circle of knowledge. The stuff works, and works really well.
