I'll go ahead and answer as well since we're just talking about anecdata anyway.
> Is your Amazon shopping experience better than 10 years ago?
Depends what you mean by "shopping experience." Some aspects better, some worse. Generally if I'm looking for a specific product/serial number or something, it's perfect. If I'm searching Amazon for a type of product, it's not as good - but then again, searching via Google or DDG and going from there is generally better.
> Is product discovery easier?
It was never particularly good, it's not particularly good now, but is probably marginally better especially if you have something specific in mind, e.g. something better than going on amazon.com and typing "waffle maker" into the search.
> Are you confident that you’re getting genuine merchandise?
Yes. IME the "OMG COUNTERFEITS" stuff is pretty overblown. Amazon not commingling inventory would be a step in the right direction but logistically that's difficult and would result in even less competitive pricing.
> Are delivery promises being met?
I can remember exactly two times where something wasn't delivered as promised, and one was years and years ago (maybe more than 10). The other one was damaged in transit and automatically reordered with a later shipping date so you can't even really blame that on them.
> Are the prices competitive with other online and offline retailers?
This is my only complaint. You end up paying a bit for the convenience and shipping speed which is worth it most of the time (IMO).
"OMG, counterfeits" is not overblown. I am careful with what I buy, and I got a dodgy charger that developed a burning smell without minutes of using it. If a UK retail shop sold such an item, Trading Standards would get involved asap.
I have received other substandard items, where I was given a full refund if I took down a negative review.
> Is your Amazon shopping experience better than 10 years ago?
Depends what you mean by "shopping experience." Some aspects better, some worse. Generally if I'm looking for a specific product/serial number or something, it's perfect. If I'm searching Amazon for a type of product, it's not as good - but then again, searching via Google or DDG and going from there is generally better.
> Is product discovery easier?
It was never particularly good, it's not particularly good now, but is probably marginally better especially if you have something specific in mind, e.g. something better than going on amazon.com and typing "waffle maker" into the search.
> Are you confident that you’re getting genuine merchandise?
Yes. IME the "OMG COUNTERFEITS" stuff is pretty overblown. Amazon not commingling inventory would be a step in the right direction but logistically that's difficult and would result in even less competitive pricing.
> Are delivery promises being met?
I can remember exactly two times where something wasn't delivered as promised, and one was years and years ago (maybe more than 10). The other one was damaged in transit and automatically reordered with a later shipping date so you can't even really blame that on them.
> Are the prices competitive with other online and offline retailers?
This is my only complaint. You end up paying a bit for the convenience and shipping speed which is worth it most of the time (IMO).