For what it’s worth when I was TL I would regularly hang out on discord and answer questions for R2. I believe the team still does that and the community itself also answers a lot of questions. Now that I TL Workers KV I do the same in that chat room.
There’s also the community forums although I find it’s harder to stay on top of those personally.
Not trying to say our paygo support is as good. Just saying for those customers, I do personally try to offer ENT-level support as an entire class of users (ie all paygo = 1 ent to me for the products I personally support)
Can vouch for this. The Discord support, aside from specific account/platform problems, has been most helpful and super friendly, both community members and staff.
Good information. I think active community forums are essential for success of all companies and products. Cloudflare has built this up well. Though Customer support issues should be not be left without response for days or weeks, until community moderators use back-channels to get support ticket resolved.
The question was why is Vercel worth paying more for, and customer support is probably one of those reasons.
There’s also the community forums although I find it’s harder to stay on top of those personally.
Not trying to say our paygo support is as good. Just saying for those customers, I do personally try to offer ENT-level support as an entire class of users (ie all paygo = 1 ent to me for the products I personally support)