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To be fair, sometimes people return stuff for arbitrary reasons like changing their mind.


Yes, and that's totally fine. That's part of doing business and stores already take that into account.

However, the web shop I work at pays a 3% processing fee on returned payments initiated by us. It just makes no sense.


I don't know who your current processor is, but if you have any real volume, get off Square/Stripe if that's where you are at. Their rates are awful for volume sellers.

Square approached us a few years back and could not comprehend why we weren't jumping at their offered 2.6% + $0.35... "but the AI!?!?" is all their sales people could come up with.

We're well below 2% + $0.20 per transaction for all cards (including AMEX, believe it or not). Square/Stripe and the rest are great for being Turn-Key for new businesses. But for anyone with real volume, they are a joke.




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