We have a whole Concur team of like 5 people at least. All fte's. Employees still have to declare their own expenses. Almost 30k employees. So your suggestion of having just 1 person handling all declarations won't work unless you are suggesting 5 fte's for just Concur isn't enough.
For 30k not enough. Usually an office admin person can process that kind of stuff as part time responsibility. And you have one for every 50-100 employees. So that would be 300-600 PTE users for 30k
Yeah that will never happen. Overhead is already a few percentage points above the industry average. Self service is the industry trend as I see it in this business. Whatever vendor facilitates that will win our business.
