What happened here is that a 1000 ton gorilla is entrenched in the business operations market and it's irrational for managers to phase them out since it's very risky for their careers. This poisons the field for startups who can't grow to the critical mass to be viable on this market, which in turn lowers competition, witch leads to monopolistic practices, inefficient bad software and broken drop-boxes.
The drop-box looks like it does because it's good enough and there there are no business pressures on the market for SAP to fix it. The manager gets to keep their job by buying SAP and the low level staff needs to deal with such stupidities (and much, much worse ones) ad infinitum.
The drop-box looks like it does because it's good enough and there there are no business pressures on the market for SAP to fix it. The manager gets to keep their job by buying SAP and the low level staff needs to deal with such stupidities (and much, much worse ones) ad infinitum.