I love this. Classic usability problem, "misleading" user feedback, and an assumption based conclusion that puts the blame elsewhere.
I don't mean it bad, it's very hard to deep digger when people literally identify the thing you assume the issue is. It's why in usability/UX/any design it's so important to dig deeper, ask "why" a bunch of times, play the devils advocate, try to proof yourself wrong, and never ever take any sort of feedback at face value.
It's what I like about usability/design, you can assume a bunch of things based on all sorts of seemingly quality information, make a coherent plausible argument, and still be incredibly wrong. It can be very humbling. This case might be pretty basic, but this is a very common pitfall. It's why testing and validating your assumptions is so essential.
I have not tried the form (don't want to spam), but the fact that people are able to submit the same comment twice is probably a good place to start. Fixing that with some improved feedback will likely go a long way.
> It's why in usability/UX/any design it's so important to dig deeper, ask "why" a bunch of times, play the devils advocate, try to proof yourself wrong, and never ever take any sort of feedback at face value.
This applies to any user feedback, not just UX... faster horses and all that. Most users do not introspect enough to figure out the core of the issue they are experiencing - if we do our job well, we do not merely empathise, but go on to dig deeper than they are capable of.
I don't mean it bad, it's very hard to deep digger when people literally identify the thing you assume the issue is. It's why in usability/UX/any design it's so important to dig deeper, ask "why" a bunch of times, play the devils advocate, try to proof yourself wrong, and never ever take any sort of feedback at face value.
It's what I like about usability/design, you can assume a bunch of things based on all sorts of seemingly quality information, make a coherent plausible argument, and still be incredibly wrong. It can be very humbling. This case might be pretty basic, but this is a very common pitfall. It's why testing and validating your assumptions is so essential.
I have not tried the form (don't want to spam), but the fact that people are able to submit the same comment twice is probably a good place to start. Fixing that with some improved feedback will likely go a long way.