Great tip - got a link for the story, by any chance? Or do you remember who the company was, so I can search for it myself?
EDIT: I couldn't find anything directly on point, but I did find this related horror story about a company whose ICANN email contact information no longer worked because the company's contact person had left the company. An ICANN email to the contact person bounced back. ICANN took the entire domain offline. The company's Web person had a lot of trouble getting through to a human at ICANN to straighten things out — and even then: "To make a long story short, my client was required to submit articles of incorporation, bank statements and other documents in order to get the domain working again." [0]
EDIT 2: Thanks to Chris Morgan, who provided a link to a GitBook horror story. [1]
I added both stories to my "Startup Law 101" page [2], with a hat tip to both Erik and Chris.
EDIT: I couldn't find anything directly on point, but I did find this related horror story about a company whose ICANN email contact information no longer worked because the company's contact person had left the company. An ICANN email to the contact person bounced back. ICANN took the entire domain offline. The company's Web person had a lot of trouble getting through to a human at ICANN to straighten things out — and even then: "To make a long story short, my client was required to submit articles of incorporation, bank statements and other documents in order to get the domain working again." [0]
EDIT 2: Thanks to Chris Morgan, who provided a link to a GitBook horror story. [1]
I added both stories to my "Startup Law 101" page [2], with a hat tip to both Erik and Chris.
[0] https://www.skyhoundinternet.com/2017/05/17/website-email-ge...
[1] https://news.ycombinator.com/item?id=23516675
[2] https://www.oncontracts.com/startup-law/#Use_a_separate_Web_...