A good 1:1 allows the direct report to share personal information, because the personal stuff affects the work. Take into account: yes, because turning a blind eye stunts your ability to manage your team to success. Addressed: during work hours, only insomuch as official company policy and built-in supports apply to the person's situation. Individuals are free to offer whatever other support they feel is appropriate outside of work context (although a good manager will also take into account how this will affect their team now and in the future)