The outline of what's allowable is what's written in the contract, not what some AA reservation agent tells him.
Again, if a bank teller says it's legal to rob the bank, and you rob the bank, are you off the hook? Of course not. The terms of the contract are...spelled out in the contract.
Even if AA tolerated it for a while, by 2004 it did not, and he kept up with his shenanagins despite being warned.
I generally despise airlines but this guy was in the wrong.
Except it absolutely was not written into the contract. The contract had a clause disallowing fraudulent use - but did not state or define what fraudulent use was.
Again, if a bank teller says it's legal to rob the bank, and you rob the bank, are you off the hook? Of course not. The terms of the contract are...spelled out in the contract.
Even if AA tolerated it for a while, by 2004 it did not, and he kept up with his shenanagins despite being warned.
I generally despise airlines but this guy was in the wrong.