Sorry to see your unhappy with Google Fi - I switched from previously having Verizon, Sprint, and AT&T - and what a difference.
Now that said, the one major observation I see about Google, Apple, Amazon, Yahoo, etc. is that Google does not have a lead Architect for Google products and services. The company is certainly leading the charge with technology - yet there is no one taking the charge of bringing everything together.
This reminds me of the early days of Apple - remember the Newton? Wow a computer you could hold in your hand - and the tech community were all wowed - yet the consumer didn't understand what to do with it - they were not coders and until it did something it was just another piece of tech. Then 3Com came along and created the Palm Pilot - and the handheld computer took off.
That said - I believe this is why Google like Microsoft and Apple have such a customer service problem - they have simply become tech company - customers are just a part of their products and don't receive the attention of an advocate within the company's product development team.
Now that said, the one major observation I see about Google, Apple, Amazon, Yahoo, etc. is that Google does not have a lead Architect for Google products and services. The company is certainly leading the charge with technology - yet there is no one taking the charge of bringing everything together.
This reminds me of the early days of Apple - remember the Newton? Wow a computer you could hold in your hand - and the tech community were all wowed - yet the consumer didn't understand what to do with it - they were not coders and until it did something it was just another piece of tech. Then 3Com came along and created the Palm Pilot - and the handheld computer took off.
That said - I believe this is why Google like Microsoft and Apple have such a customer service problem - they have simply become tech company - customers are just a part of their products and don't receive the attention of an advocate within the company's product development team.