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It’s very likely that the rep you were communicating with was some flunky from Ingram Micro, who handle fulfillment for Fi. Not that it makes you any happier but this is just something Google can’t do in-house.


If Google can't:

A) do this well in house

B) outsource it to someone who can get the job done

then they have no business selling expensive phones tied to critical services which people rely on.




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