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I suspect there's lot of bullshitting happening around "UX analysis", with third-party "experts" offering analyses which may, or may not, show something significant. As long as everyone in the chain can convince their customer/superior that their work is useful, the money will flow, whether or not the work is actually useful.


That's one of the fundamental problems in tech today, namely:

"It is difficult to get a man to understand something, when his salary depends on his not understanding it.”




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