I’ve paid to use Google services before, and had the most miserable customer service experience with a company ever. Contact information difficult to find, and walled behind accounts you have no knowledge of potentially, and policies designed to be explicitly hostile (I had them admit that outright to me) - I ended up out of $500+ as a result, for which they only were willing to refund $20.

Google seems to just be an exceptionally bad actor - I’ve been starting to move away from dependence on them as a result, as they’ve proven to me that I cannot rely on them to be honest/transparent in the most important ways.