yep. When managers and their subordinates are just following "the policy" instead of improving it, makes sense that everyone hates the big bad JIRA monster.
Most managers and non-managers never get to figure out that JIRA is there to help them, and as such they MUST change it at the first sight of a problem. Those who fail to realize that it is a malleable tool that must be configured according to needs and particular situation are missing out.
But this is not really a surprise. In 99% of orgs I worked for JIRA has been a "dictated tool" instead of a "chosen tool", which means that those who dictated it are not the ones who are using it - and are basically just there to spread suffering to those who do use it.
Most managers and non-managers never get to figure out that JIRA is there to help them, and as such they MUST change it at the first sight of a problem. Those who fail to realize that it is a malleable tool that must be configured according to needs and particular situation are missing out.
But this is not really a surprise. In 99% of orgs I worked for JIRA has been a "dictated tool" instead of a "chosen tool", which means that those who dictated it are not the ones who are using it - and are basically just there to spread suffering to those who do use it.