I agree and I especially hate talking to people on the phone, but just yesterday I was reminded how much I hate those automated audio interfaces. After ten minutes of talking to the robot, it took all of my restraint not to yell into the phone (not that the robot would have cared) and it eventually put me through to a human who was immediately able to help me (and made everything I said to the robot pointless as they quickly asked for the same information again and understood it right away, unlike the automated interface where I had to repeat and confirm multiple times). I was never happier to talk to a human!