I work with a lot of these 'business critical processes' done in Excel. Too often that information is squirrelled away on some 'business critical spreadsheet' and not shared properly in the organisation.
There was also a time when typing pools were totally essential, we don't defend typing pools and insist on having them now though.
There was also a time when typing pools were totally essential, we don't defend typing pools and insist on having them now though.